Redmi Note 7S Got Burnt – Xiaomi’s Response To Owner Is Hilarious

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We’ve seen several reports of smartphone burning/exploding over the years, this has been a common flaw with some big brands like Samsung, Hauweii and iPhone in recent years. I’m sure some of still remembers the issue of Samsung Galaxy Note 7 of 2016, a once upon a time “Time bomb”, that set car on fire, and the case of the Xiaomi Mi 4C which exploded in the user pocket and burnt the user bum-bum.

In this case, the new Redmi Note 7S released May this year was reported to have caused a commotion for User in China. The user Mr Chavhan bought the phone on Flipkart on 01-10-2019 and received the phone on 03-10-2019.

Redmi Note 7S
Redmi Note 7S

The phone was working fine until 02-11-2019 when it went up in flames. According to him, on November 2, he placed his Redmi Note 7S on top of a table while he was working. Suddenly, there was a burning smell in the office and it turned out that his new phone was burning.

The transparent cover was already melting and the phone was very hot. From the report, he wasn’t charging the phone and never dropped or mishandles the device. He contacted Xiaomi authorize store in Thane and here is their response below;


Xiaomi claims that analysts found an “abnormal burnt marks and damage new battery fix area display”. This means that his application for replacement cannot be granted.

Not satisfied with the response, Mr. Chavhan placed a call to Xiaomi, according to him, the company replied: “Sir the battery is not covered under Warranty”. If you carefully observe the images, you will see that the burn most-likely emanates from the bottom of the phone, about the position of the battery. Even the heat map on the rear of the phone is just around the battery.

This leaves us with the question, should we be worried about this specific Xiaomi Redmi Note 7s or its just a factory problem?


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